Call Center Agent (French / Portuguese) at Willers Solutions October, 2018

Call Center Agents (French / Portuguese) at Willers Solutions Limited

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• Posted on: 30 October, 2018
  Deadline: 6 November, 2018
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• Willers Solutions Limited – Our client, a leading Electronics Manufacturing company located in Lagos is looking for qualified candidates to fill the position below:

  Call Center Agent (French / Portuguese)

   

  Job Description

  • Answer incoming calls and respond to customer’s emails
  • Must be able to speak fluently French / Portuguese Language
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures

  Requirements

  • Min of OND or its equivalent in any related discipline. E.g Linguistics, Classics, Modern European Languages e.t.c.
  • Must be proficient in speaking French or Portuguese Language.
  • Good Communication Skills
  • Intermediate Computer Skills.

  Method of Application

  Interested and qualified candidates should forward their CV (MS Word Format) to: peace.nwachuckwu@willerssolutions.com Using “Call Center Agent (French) Or Call Center Agent (Portuguese) as the subject of the mail depending on the preferred language of expertise.

  Note: Only qualified and interested candidates with proficiency in speaking French or Portuguese Language should apply.

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